Online Regional Travel Group comprises Bellingham Travel in Jersey, MannLink Travel and Richmond Travel in Isle of Man, and Wayfarers Travel in Guernsey.
For the purpose of the relevant data protection law:
Our Data Protection Liaison can be contacted at .
When enquiring or booking through us, we may collect certain personal data about you and others with whom you are travelling. This data includes name, contact details, date of birth, passport information, payment card details, and in some cases more sensitive information: for example in relation to medical conditions or disabilities.
This information may be collected when you request information from us, contact us (whether in person, by phone, email, post, through social media or our website), make a reservation through any of our booking channels, subscribe to receive offers from us, or enter a competition run by ORTG or one of our business partners.
We use your information for the following purposes:
The information is processed on one or more of the following legal bases:
When you deal with us it may be necessary for us to share your personal data with the following entities:
Please be aware that some third parties with which your data is shared will be based outside the European Economic Area (EEA) and hence not subject to the same levels of control as apply in Guernsey, Jersey, Isle of Man or EEA. At the time of writing this (May 2018), the European Commission has recognised Andorra, Argentina, Canada, Faroe Islands, Israel, New Zealand, Switzerland, Uruguay and the United States of America as providing adequate protection. We endeavour to ensure that third parties based outside these countries apply adequate safeguards, however it may be necessary for us to send your data to these third parties to enable performance of a contract, or to undertake steps which may lead to a contract, at your request.
We take your privacy very seriously and are committed to safeguarding your personal data. We apply appropriate technical and administrative measures to ensure the security of information which you provide to us.
Your data may be held by us for up to seven years after your last booking with us has been travelled, to comply with various requirements, including audit and VAT. In certain limited circumstances, we may be able to retain it for a longer period. Thereafter, your data will be deleted.
We may, at your request, hold your data as part of a ‘traveller profile’ to enable bookings to be made more efficiently and to avoid having to repeatedly request personal data when you book with us regularly. The data in such profiles can be held until you request us to delete the profiles.
Yes. Cookies are small files that a website or its service provider transfers to your computer, that enables the site’s systems to recognize your browser and capture and remember certain information.
If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone.
Under the General Data Protection Regulation, and its equivalents in Guernsey, Jersey and the Isle of Man, you have a number of rights, including:
Please be aware that if you opt not to disclose your personal data, we will be unable to make a booking for you as this would render us / our suppliers unable to fulfil a contract with you.
Failure to provide Advance Passenger Information (passport / destination address) may cause delays at check-in or even result in refusal of travel by the airline.
Failure to provide contact details may prevent travel providers from being able to notify you of any disruption to your travel arrangements, which could cause inconvenience to you and may limit your recourse in the event of disruption.